SHIPPING & DELIVERY
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping Time ( 10~15 days)
We offer STANDARD SHIPPING for worldwide orders.
Orders over $60 USD: Free shipping
(These are estimated delivery times. Sometimes there may bea delay due to shipping carrier or internaional sorting )
Orders below $60 USD: $6.98 USD shipping cost
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone timely.
We accept order cancellation before the product is shipped. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already shipped.
Expedited Shipping Exceptions
We only offer expedited shipping via UPS within the continental United States. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier.
Customs, Duties and Taxes
Helenbra.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).